The initial training of new employees consists of SOG (Standard Operating Guidelines) review, weekly quizzes, an in depth review of the PlantCML Sentinel and Aries CAD/Map IP answering platform, call scenarios, radio dispatch scenarios and equipment training and much more. Each employee is certified as a basic Telecommunicator and Emergency Medical Dispatcher through A.P.C.O. (Association of Public Communication Officials).

The training period varies for each employee but is usually from three to six months in length. The employee is then placed on shift with a supervisor or long term employee to begin reinforcement training in preparation for taking calls. Employees will be placed online into rotation when they are determined to be ready by the CTO and Supervisors. Each employee is on probation for the first year of employment.

Each month all employees are involved in completing in-service training covering many areas. Each employee must complete assigned training in Standard Operating Guidelines, Emergency Medical Dispatch, Evacuation Procedures, Available Resources and much more.

We would like to invite you to take a tour of the Calhoun County 9-1-1 District.

Our office is located at 507 Francis St W, Jacksonville, AL (Across from Kitty Stone Elementary School) in the Calhoun County EMA Building. We prefer that you schedule tours Monday - Friday between the hours of 8 am and 4 pm.

If you are interested in having someone speak to your school, church or civic organization, contact the 9-1-1 Business Office at (256) 237-9119.